FAQ

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HOW IT WORKS? 

✔️  Each Bloom Box of the Week is $35 with FREE delivery!
✔️  We offer 1 fixed Bloom Box design each week
✔️  New Bloom Box design launches every Saturday
✔️  We deliver everyday including weekends and public holidays. 


HOW TO ORDER ?

✔️  Each Bloom Box of the Week will be released on our homepage.
✔️  Select date of delivery at checkout page. Design follows the flower selection of the week. 

✔️  For any further dates (more than 2 weeks in advanced), feel free to DM or contact us.

 

PRODUCT DESCRIPTION

✔️  Please note that we may have to substitute or make slight changes to the floral arrangement depending on fresh imports availability. 
✔️  We will do our best to keep to a similar colour theme. 

  

STORE OPERATION TIMING & SELF COLLECTION

✔️   We operate daily, Monday to Sunday including Public Holidays.
✔️   Self-collection is available. Advisable to purchase online to confirm flower availability or make appointments with us before dropping by. 
✔️  On weekdays, our store is open for walk-ins from 8.30am - 5pm.
✔️  On weekends, our store is open for walk-ins from 8.30am - 1pm. 

 

 DELIVERY TIMING 

Delivery Timing (Mon-Fri): 

Orders made before 8.30am on the same-day will be delivered before 2pm. 

Orders made between 8.30am - 12.30pm on the same-day will be delivered before 6pm.

Orders made after 12.30pm on the same-day will be delivered before 10pm.

 

Delivery Timing (Sat & Sun): 

Orders made before 8.30am on the same-day will be delivered before 2pm. 

Orders made after 8.30am on the same-day will be be delivered before 6pm.

If you have a preferred timeslot, you can let us know your order number and preferred timeslot, we will do our best to accommodate. 

✔️  We apologise in advance that we are unable to accommodate to specific timing request to keep deliveries affordable for everyone. 
✔️  To request for any of the later timeslots stated above, feel free to reach out to our customer support via whatsapp for further clarification

 

DELIVERY ADDRESS 

✔️  We deliver to Singapore main island wide exclusive of restricted zones - Jurong Island, Tuas, Pulau Ubin, Changi Industrial, Army Camps etc.

 

UNSUCCESSFUL DELIVERY 

✔️  Kindly ensure recipient or representative is present at the delivery address on specified date.

✔️  Our delivery personnel will place the flowers outside the residential home excluding private properties if the recipient is not present. The Daily Blooms will not be liable for late/failed delivery if:

  • Address provided is incomplete
  • Incorrect address is provided
  • Intended recipient not present or no means of leaving items at venue (eg. No access to condo level/unit, unsheltered landed property)
  • No valid means of contact
  • Delivery vehicle is subject to delays from building management/security

RE-DELIVERY
✔️  In the event of unsuccessful delivery due to the above reasons, redelivery can be request at a standard charge of $10.
✔️  Re-delivery timing is subjected to our courier's schedule. Please note that due to the high volume, re-delivery may be rescheduled to the next day.
✔️  Kindly ensure recipient or representative is present at the delivery address on specified date and timing. Our delivery personnel will place the flowers outside the residential home excluding private properties if the recipient is not present. 
✔️  Our Customer Care Team team will be reaching out to the sender's contact for failed deliveries. In the event whereby we are unable to reach you an email or text will be sent, please revert or contact The Daily Blooms at 9455 1240 for rescheduling.

✔️   We understand that unforeseen events could happen, for pre-orders, do contact us at least a day before date of delivery. Once delivery details has been sent to our courier partner, we would not be able to cancel your order. A redelivery fee of $10 would apply. 

 

REFUND & EXCHANGE 

✔️  Due to the perishable nature of our products, we would not be able to accept returns or refund if flowers have been delivered in good condition.
✔️  We sincerely apologise if flowers were received in damaged or wilted condition. Do drop us a message here with your order number and we will get in touch with you. 

 

CUSTOMISATION, CORPORATE & BULK ORDERS

 Let's talk, do contact us or whatsapp us at wa.me/+6594551240 

 

PAYMENT, DISCOUNT AND PROMO CODES

✔️  We accept online payments including Paynow, PayPal, Mastercard, Visa and Google Pay.
✔️  For promo codes, do look out for the field to enter the discount code (if any) on our payment page. 

   

FLOWER CARE

✔️  Flowers are estimated to last up to 3-5 days. Depending on the type of flowers, lifespan ranges accordingly.
✔️  Gently wet the surface of the sponge and keep flowers under cool conditions, avoiding direct sunlight or heat.